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Shipping & Delivery
What type of packaging do you use?
art prints and canvas are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Wrapped canvas and framed images are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
When will my art arrive?
You can estimate your art's arrival by adding the processing and transit times. We typically process all wall art within 24 hours, with deliveries averaging 2-4 days after processing.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
Standard Ground Shipping is Always FREE no matter item, size, or shape. However, if you want your merchandise delivered faster, see Expedited shipping cost at checkout.
Is my package insured?
Boloart.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team through LIVE CHAT or by email.
What happens if only a portion of my order is available for immediate shipment?
We combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. Contact our customer support team directly by email.
What is your return policy?
All inspiration. No perspiration.
Not 100% satisfied with your purchase? Box it. Ship it. Wave goodbye. You'll receive a full refund, credited to the payment method you used to buy the merchandise.
More Questions? CHAT WITH US.
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.
What payment options do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and monthly payment plans online through Affirm.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team by LIVE CHAT or emailing firstname.lastname@example.org. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.
We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!
When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.
Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.
How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 45 days for a refund.
How accurate are the item dimensions listed on your web pages?
boloart.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 45 days for a refund.
How do I buy a Gift Certificate?
You can buy a gift certificate here.
How do I check my balance?
Have your Gift Certificate number handy and send us an email with your Gift Certificate number, and we'll respond with your remaining balance.
Outside of the United States we ship only to Canada. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total.